SHIPPING
We offer FREE shipping in Denmark.
We ship to most countries. Shipping costs differ from country to country and at the moment your order has to be handled manually if outside the EU.
Please send an email to hello@pernilleholmjewellery.com to check whether we ship to your country and what the expenses will be.
When shipping international (outside the EU) there may be import duties and taxes, which are charged once a shipment reaches your country. It is the customer’s responsibility to handle and pay any additional charges that might come at customs clearance.
Once your order is complete and has been shipped, you will receive an email with a tracking number for your convenience.
PICK UP - FREDERIKSBERG C
You are welcome to pick up your purchased jewellery at Pernille Holm’s workshop, Thorvaldsensvej 56, 1871 Frederiksberg C. BY APPOINTMENT ONLY.
Please send an email to hello@pernilleholmjewellery.com.
DELIVERY TIME
All jewellery is crafted by hand in our Copenhagen-workshop. In-stock pieces will be shipped within 1-3 workdays. Pieces that are made-to-order will take between 1-6 weeks to be completed. Customised and special pieces may take up to 8-10 weeks.
If you need your jewellery delivered before a certain date, please write to hello@pernilleholmjewellery.com to check the estimated delivery time.
Please note that estimated delivery times are to be used as a guide only. Pernille Holm Jewellery is not responsible for any delays caused by the shipping company.
RETURNS AND EXCHANGES
You can return or exchange new unworn and unused items within 14 days of delivery.
Shipping cost of exchanged and returned items is your own. Shipping costs are non-refundable.
PLEASE NOTE: BESPOKE AND CUSTOMISED JEWELLERY CANNOT BE RETURNED OR EXCHANGED.
All items must be returned in its original packaging and must be unused and returned in the original condition, intact and undamaged. Any returned item in unsuitable condition will not be refunded.
Please note that the items are your responsibility until we receive them at Pernille Holm Jewellery’s return address. Pernille Holm Jewellery is not responsible for any items that are returned in error or lost in the mail. We recommend that you use a trackable shipping service and insure the return shipment. We also recommend you to retain proof of sending.
Refunds will be issued within 30 days of receiving your cancellation notice and the returned unused item(s).
If you wish to exchange an item, please write an email with the specific details to hello@pernilleholmjewellery.com. Any exchange must take place within the 14 days of return right.
The return of the items has to be addressed to:
Pernille Holm Jewellery
Thorvaldsensvej 56, kl.
1871 Frederiksberg C
Denmark
Phone +45 25187042
You can also return the items in person in the workshop. BY APPOINTMENT ONLY.